Operational Planning and Delivery

Our consultants have practical experience operating all types of rail businesses, systems, rolling stock and other assets, organising staff and equipment for maximum efficiency and reliability. It is this proven operating capability that has enabled us to act as Operator of Last Resort for a number of transport authorities.

When FCP was retained by the UK Government to review and re-scope the troubled West Coast Route Modernisation project, we were able to reduce capital cost from £13.5bn to £9.96bn, while still achieving key outcomes. We revised the workbank using Constructive Challenge Teams in each asset class and business integration workstreams, saving cost while ensuring the programme’s core functionality and outputs were maintained.

We also assisted Network Rail to overcome complex systems integration issues related to the introduction of new rolling stock onto the Great Western Railway under the InterCity Express Programme. Our solution kept program time and cost under control and ensured the October 2017 IEP timetable introduction proceeded.

Our Operational Planning and Delivery Services include:

Customer experience
Communications
Contract and performance monitoring
Fares and pricing
Freight
Inclusive design
Development and quantitative assessment of the inclusivity of transport services and infrastructure.
Labour relations
Marketing
Organisational change
Operational readiness
Operations management
Operations planning
Operator of Last Resort
Procurement
Rail retailing
Rolling stock maintenance and procurement
Route alignment planning
Safety and security planning
Service planning and timetabling
Staff planning, recruitment and training
Strategy implementation
Supplier management
Sustainability
We regularly review and/or develop sustainability plans and improvements for clients who are committed to optimising the socio-economic and environmental impact of their transport operations.
Ticketing
Smart ticket product and system specification and programme management.
Traffic forecasting
Wheel rail interface management
Applying quantitative, predictive techniques to condition and performance data-sets, our rolling stock and infrastructure consultants optimise asset maintenance processes and outcomes.